Terms and Conditions
Welcome to TheCraftsCity
- Introduction
These terms and conditions explain the rules and regulations for using TheCraftsCity website:
By entering this website, we assume you accept these terms and conditions. Do not continue to use the TheCraftsCity website if you do not agree to all terms and conditions mentioned in this page.
When you access the checkout page or new account registration page or when browsing the website, you may see a special option to approve the terms and conditions, when approved, the contract becomes valid.
2.Words Used In These Terms:
The following terminology applies to the terms and conditions and Privacy Statement Notice disclaimer and agreements:
The following words: "customer", “customers”, "you", "your", "visitor", “he/she” and “visitors” refers to you.
The following words: "the website", "the company", "ourselves", "our company", "our website", “our”, “us” and "we" refer to our company.
The following words: "Party" or "parties" refers to both the customer and our company.
Electronic communication: statement, declaration, notice, request or offer by the parties through electronic means in the stage of negotiation regarding the contract or during its implementation.
3.Personal account
The website provides for each customer a special page to manage his/her personal account like personal information, shipping addresses, orders details, wishlist, rewards, etc.
The responsibility of updating data and confirming the authenticity, accuracy is the responsibility of the customer itself. Once you agree to these terms you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.
The website has the right to refuse service, modify or delete the data, cancel the order, or delete the entire account.
- Reviews, feedback and contact with the website and other customers
When we activate the feature to add and write comments and reviews on products, the customers and visitors have the rights to write reviews and comments on the offered products, send notes and queries on the website. The customer’s comments should be used thoughtfully without contempting or detracting from the other customers, and within the bounds of generally accepted standards of public decency.
We therefore welcome the customer to contact us through the “Contact us” page, without sending annoying messages (Spam).
The website has the right to amend or delete inappropriate comments, alerting the customer or delete his/her account.
- Product information
The website is obliged to provide accurate, complete and up-to-date product details. In the event of Nonconforming Product, the customer has the right to return the product within the terms of “Return and Refund Policy”.
- Products pricing
Product prices are determined to be suitable and accessible to all. The price shown next to the product is the product price without any other costs such as shipping, delivery and taxes which will show the final price inclusive of all fees, taxes and shipping costs in the cart and checkout page.
The customs duty may be imposed on the products. We will communicate with the customer to brief him on the value of the fees, the decision is up to the customer to either pay or request to return the order.
- Order / purchase of products
If you encounter any technical problems with ordering the products, you can use information and FAQs contained on our pages, or contact us for assistance.
If you have registered an account with us, this will allow you to get a range of services that enable you to track the status of current orders, review the record and history of previous orders, review invoices, get rewards points, and much more.
If you request to checkout as a visitor, you will lose your right to get a personal account to follow the record of your orders, but you will get alerts on your email when the order status is changed.
Make sure your contact data is accurate, like email and phone number, to avoid the cancellation of your order.
In order to ensure that the order will be received as soon as possible, it must be ensured that the shipping address is properly written.
When selecting the payment gateway as a payment method like PayPal or credit card, the system may redirect you automatically to those gates to make payment securely, and after the completion of the payment process the system will automatically return you to our website.
When selecting the payment gateway as a payment method like PayPal or credit card you must make sure that the billing address matches your credit card data to avoid any problems during the payment process.
The website guarantees to not store credit card information. The payment process will be through reliable payment gateways.
The website reserves his right to cancel any order violates the terms, or if invalid data is entered
- Correction of electronic communication
If an error occurs from the customer in an electronic communication, the customer has the right to inform the website about this error within 24 hours of the electronic communication. Where the site will correct the error unless the customer has benefited from the products or services offered by our company or obtained a benefit from any of them.
The website has the right to correct the unintentional error which is in the electronic communication. The customer must be informed of the error immediately before the product shipping or before starting the implementation of the service, and the option in this case to the customer to continuing in the implementation of the contract after correction of the electronic communication or to terminate the contract and refund what he/she paid for the product or service or other costs associated with this error.
- Return and Replacement Policy
The customer is entitled to return the products (terminate the contract) and request to replace products during the period of 7 days from the date of delivery, as long as it's not used the products or didn't benefit from the services offered by the website, unless the products are mentioned in the list of products that are not allowed to return or replace.
Customer bears the cost of return and replacement of products in the absence of a malfunction or damage to the product and its conformity to the specifications mentioned on the website, as in the case of a malfunction, damage or non-conformity of the product with the specifications mentioned on the website, the website bears the cost of return and replacement.
- Privacy Policy and Customer Data Protection
Privacy Policy and the protection of customer data are part of these terms and conditions. Privacy and customer data protection policy can be accessed through the following link: Privacy Policy (thecraftscity.com)
- Receiving and Processing Customer Complaints
The website receives customer complaints through the contact methods described on the website, through phone call, WhatsApp, email or technical support system. The website deals with complaints as soon as possible and informs the customer about replies and solutions.
- Shipping and Delivery
The website is obliged to deliver products within 15 days from the date of the contract.
The customer has the right to terminate the contract if the delivery of the order is delayed for more than 15 days from the date of the contract, and refund what he/she paid for the product or service or other costs associated with this delay, unless the delay is due to compelling circumstances.
The website is obliged to inform the customer about any anticipated delay or major difficulties that have an effect on delivery or implementation.
- All parties are obliged to the implementation of the terms and conditions of the e-commerce system and all the regulations and laws.
- The website may change the terms and conditions when there are reasons for that, and the website will inform the customer about changes or additions to the terms and conditions.
THE CRAFTS CITY LLC
5830 E 2ND ST, STE 7000 #11625
CASPER, WY 82609