Refund Policy
Refund policy
Crafts City: Crafting Happiness Since 1986
Shop with Confidence: Easy Returns & Refunds
We want you to love your Crafts City purchases! That’s why we offer a straightforward return policy:
Return Window: You have 7 days from the delivery date to initiate a return. Returns requested after this period cannot be accepted.
Condition of Returned Items: For a full refund, items must be returned unused, in their original packaging, and in the same condition as when received.
Non-Returnable Items: We cannot accept returns on items that are damaged, missing parts (not due to our error), or returned more than 30 days after delivery.
Simple Refund Process:
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Contact Us: To initiate your return within 7 days of delivery, email us at info@thecraftscity.com.
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Return Shipping: You are responsible for the cost of shipping the item back to us.
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Inspection & Notification: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund within a reasonable timeframe.
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Approved Refunds: If your return is approved, your refund will be processed, and the credit will be applied to your original payment method within a specified number of days.
Missing Refund?
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Check Your Accounts: Review your bank statement and credit card statement before contacting us.
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Contact Your Bank or Credit Card Company: There may be a processing delay on their end.
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Contact Us: If you’ve checked with your bank and credit card company and still haven’t received your refund, please reach out to us at info@thecraftscity.com for further assistance.
Return Address:
Crafts City
Palestine, West Bank
Bethlehem, Manger Street
P.O. Box 150
Phone: +972 538 804 174 or +970 569 832 200